| What are the first steps to start using MRTalk? |
All it takes are just three (3) simple steps. First, simply click on “New Users, Sign-Up Here!” icon (see below) to register as MRTalk member. Secondly, download MRTalk software application. Finally, upon successful installation of the software application, MRTalk is now ready for use. |
|
|
|
| How would I know if sign-up is successful? |
Soon as you have completed the sign-up accordingly, you will receive a confirmation via your web browser as well as an email confirmation (to email address provided during sign-up). Click on the link “Download” and follow the installation instructions. |
|
| How important is MRTalk ID and password? |
MRTalk ID is unique to each individual member. A member needs to log-in with his/her MRTalk ID and Password to gain access to all MRTalk services including user preference settings. Thus, members have to always ensure the safety of their own respective IDs and passwords at all times. |
|
| Are there any restrictions on the format of MRTalk ID & password? |
MRTalk ID has to be a minimum of 5 characters with a maximum of 12.
Valid characters for MRTalk ID: (a-z, A-Z, 0-9) and need to have at least one letter of the alphabet.
Password has to be a minimum of 6 characters with a maximum of 15.
Valid characters for password:(a-z, A-Z, 0-9, a-z, A-Z, 0-9, symbols: ~!@#$%^&*()_+=-`{}|[]\;':",./<>?). Password is case-sensitive. |
|
| Can my user profile be edited after sign-up? |
Yes. Go to www.mediaringtalk.com. Log-in with your MRTalk ID and Password to access the “User Account Portal”. Then, click on “User Profile” on the left to update or edit the user profile accordingly. |
|
| What should I do if I forget my password? |
Two ways to retrieve your password:
| |
1.
2. |
Via “Sign-In”
Click on “forgot my password” at bottom of password bar
Step 1 of 2 of the “Password Recovery”, enter your MRTalk ID and Ema
Step 2 of 2 of the “Password Recovery”, answer your security question
Via www.mediaringtalk.com
Click on “forgot my password” under the Account Sign-In menu on the left
Step 1of 2 of the “Password Recovery”, enter your MRTalk ID and Email
Step 2 of 2 of the “Password Recovery”, answer your security question
|
Once you have answered the security question correctly, an email will be sent to you with your sign-in details including the password. |
|
| How do I sign-in? |
Simply click on MRTalk icon (which can be saved onto the PC desktop) to launch the software application. To sign-in, key in your MRTalkID and Password in the respective fields. |
|
|
What sign-in options are available to me? |
You have three (3) sign-in options:
| |
1.
2.
3. |
“Remember Your Password” – Launch MRTalk client after you key in MRTalkID.
“Sign-In Automatically” - Launch MRTalk client once you click on MRTalk icon.
“Run When Windows Starts” - Automatic launch of MRTalk client when Windows starts.
|
For Option 2 & 3, MRTalk will remain connected so long as there is Internet connectivity. |
|
| Where do I start? Can you explain what each of the tabs do? |
Upon successful sign-in, you will see a row of three (3) tabs just above the number dial on the MRTalk client.
“Contacts” tab |
“Phone” tab |
“Call Logs” tab |
|
|
|
"Contacts" tab allows for:
| 1 |
Monitoring presence of all your contacts whether they are online, offline or engaged. |
| 2 |
Text chats with up to 5 of your contacts by a simple click on “Chat”. |
| 3 |
PC-to-PC call via a simple click on any of your online contacts. |
| 4 |
Start a conference call with up to 5 contacts comprising of both MRTalk members and non-members. |
| 5 |
Managing your contacts according to the respective groups they belong to |
| 6 |
Accessing Phonebook contacts of both MRTalk members and non-members |
| 7 |
Adding new MRTalk members and non-members’ contact by clicking on “Add” |
|
"Phone" tab allows for:
| 1 |
PC-to-Phone call by dialing the contact’s phone number on the dial or through your accessing Phonebook |
| 2 |
Purchasing of MRTalk Out credits by clicking on “Buy Credits” |
| 3 |
Start a conference call with up to 5 contacts comprising of both MRTalk members and non-members. |
| 4 |
Accessing MRTalk Out rate list of over 200 destinations worldwide by clicking on “Rates”. |
| 5 |
Accessing Phonebook contacts of both MRTalk members and non-members. |
| 6 |
Adjust the volume to your preferred level. |
|
"Call Logs" tab allows for:
| 1 |
Accessing Missed calls history stating the caller’s details, date and time of call. |
| 2 |
Accessing Received calls history stating the caller’s details, date and time of call. |
| 3 |
Accessing Dialed calls history stating the caller’s details, date and time of call. |
| 4 |
Return Missed calls by clicking on caller’s details. |
| 5 |
Caller’s details can be saved in Phonebook by clicking “Save number”. |
| 6 |
Accessing Phonebook contacts of both MRTalk
Members and non-members.
|
|
|
|
| How do I add contacts? |
To add new contact, click on “Add” in the “Contacts” tab and enter your new contact’s MRTalk ID. You may also type in a personal message to your new MRTalk contact. |
|
| Alternatively, you can do a right mouse-click on any group or contact while in the “Contacts” tab. Select “Add” from the menu box to add new contact’s details. |
|
|
| What are Groups? |
Groups provide you a much more efficient mechanism to manage your contacts. By default, MRTalk creates four (4) groups:
| |
-
-
-
- |
CoWorkers
Family
Friends
Others |
You can modify these existing folders (with an exception of “Others”), create and delete more groups. As you add more contacts you can drag your contacts to appropriate groups. |
|
| How do I manage Contacts – Delete or Rename? |
“Right mouse-click” on any of the contacts while in the “Contacts” tab and select either “Delete” or “Rename” from the menu box. |
|
|
| How do I manage Groups – Delete or Rename? |
“Right mouse-click” on any of the groups while in the “Contacts” tab and select either “Delete” or “Rename” from the menu box. |
|
|
| Why do I see the message “pending authorization ” next to the contact? |
Whenever you “Add” a contact, a message is sent to your contact for his approval so that you can monitor his status. Once your contact approves it, the message will disappear and will now show your contact’s presence status. |
|
| Can I block someone from contacting me or watching my Presence status? |
Whenever someone attempts to “Add” you to their contact list so that they can monitor your presence status, a message will be sent to you for your approval. You can reject the request (by clicking “Reject” – see window below) to block the user to contact you ever again. |
|
|
| Can I search for contacts online? |
To protect the privacy of MRTalk members, MRTalk does not offer an online search facility. You always need to know the MRTalk ID of the contact you wish to add to your list. |
|
| How can I help someone sign-up for MRTalk services? |
You can help spread out the message by clicking on the button “Tell-a-friend” on the homepage ( www.mediaringtalk.com ) |
|
Communicating with MRTalk
|
| What is “Presence” indicator? |
“Presence” indicator provides a way to notify all your contacts about your current status. MRTalk offers a couple of standard status options to select from as well as the ability to define custom messages.
| Standard Messages: |
When on a MRTalk call: |
 |
Online |
|
<Define your own Custom Message> |
 |
Busy |
 |
Do not disturb |
 |
Away |
|
<Define your own Custom Message> |
|
 |
Engaged - user is on a call |
| |
|
| |
|
| |
|
| |
|
| |
|
|
|
|
| Where do I define my “Presence” status? |
To check define your “Presence” status, simply click on your presence status (right below your MRTalk ID is). The drop-down menu has various options for you to select accordingly.
| |
1.
2. |
Online options – “Online” or “Custom Status” to type in personalized message.
Away or Busy options – “Away”, “Busy”, “Do not Disturb” and “Custom Status” to type in personalized message while you are away or busy.
|
|
|
|
| How do I identify the Presence status of my contacts? |
The Presence status of each of your contact is indicated in front of it – see some examples below.
Kaushik is “online”
Jessica is “offline” |
|
Jessica is “busy”
Kaushik is “In a meeting” (custom)
|
|
Jessica is “engaged” (MRTalk call)
Kaushik is “engaged” (MRTalk call)
|
|
|
|
|
|
|
| How do I place a PC-to-PC call? |
While in “Contacts” tab, select the contact that you wish to make a PC-to-PC call. There are two ways to make the call:
Option A:
“Right mouse-click” and select “Call”
|
Option B:
Click on the “Call” sub-tab
|
|
|
|
|
| How do I initiate a Text Chat? |
While in “Contacts” tab, select the contact that you wish to have a text chat with. There are two ways to initiate a text chat:
Option A:
“Right mouse-click” and select “ Text Chat ”
|
Option B:
Click on the “ Text Chat ” sub-tab
|
|
|
|
|
| What is “Double Click Action”? |
| While in the “Contacts” tab, a “right mouse-click” on any contact to launch the menu box. Select “Double Click Action” and select either “Call” or “Text” accordingly to your preference. |
|
|
| What is MRTalk’s Conference feature? |
The conferencing feature in MRTalk enables you to host a conference with a maximum of 5 participants (including yourself as the host). These participants can be a mix of MRTalk members as well as other contacts who are non-MRTalk members, using a mobile or landline phone. |
|
| How do I initiate a Conference? |
Click on the sub-tab “Conference” and you will be presented with a window to add in the participants as well as enter a “Conference Title”.
|
Select “Conference” |
Main Conference window |
Select the participants – from your Contact list and/or Phonebook |
|
| |
Conference call in progress! |
|
|
|
| How do I initiate a multi-contact Text Chat (conference) session? |
Once you have a Text Chat session established, you can invite multiple participants (maximum of 5 including yourself-host) to be part of a single chat session. All messages exchanged during the session will be seen by all the participants.
|
| |
Robert & Jessica
are chatting |
|
To invite Kaushik Click “Invite Participants” |
Add “Kaushik” to join in |
|
Robert, Jessica & Kaushik are all part of a single chat session!
|
|
|
| Do I have the ability to keep a record of my Text Chat sessions? |
Yes, MRTalk offers such a capability. You can configure to “Save” your Text Chat sessions by clicking on the “Tools” menu followed by “Options” sub-menu. Select on “Text Chat” in the left window to configure your settings. |
|
|
| How do I view contents of my past Text Chat sessions? |
Select “Tools” menu followed by “Options” sub-menu. Click on “Text Chat” in the left window & click on the “View History” button. Alternatively, you can select “Actions” menu and “View Text Chat History” sub-menu. |
|
Using MRTalk Out
|
| |
| What is MRTalk Out? |
MRTalk Out is the PC-to-Phone service of MRTalk. This service enables you to call any mobile or land number out there. To use MRTalk Out, you need to purchase Credits. |
|
| Is MRTalk Out free? |
| MRTalk Out is a premium service. MRTalk Out rates are fairly inexpensive compared to the other options out there. You can access the Rates information here. |
|
| How do I buy MRTalk Out credits? |
| In the “Phone” tab select the sub-tab “Buy Credits”. This will launch your web browser and land you on the “Sign-in” page on MRTalk’s website. Once you have successfully signed-in, you will see a button “Buy Credits” on the left side of the web page. |
|
|
| How do I make an MRTalk Out call? |
Dial any mobile or landline number either through the keypad or by entering in the top “phone number” input bar. You should enter the number in the following format:
| |
|
[Country Code] + [Area Code] + [Phone number]
For example if calling a US number: 1 408 962 1251
For example if calling a Singapore number: 65 6441 1213 |
|
|
|
| Where can I access most recently called numbers? |
The most recently called numbers are accessible through the drop-down associated with the “phone-number” input bar. |
|
|
| Where can I find more information on MRTalk Out rates? |
Click on the sub-tab “Rates” in the “Phone” tab. |
|
|
| What form of payment is accepted to buy MRTalk Out credits? |
For payment in US Dollar, we only accept VISA, MasterCard and PayPal.
For payment in Chinese Renminbi, we can now accept Alipay.
See website for more information.
|
|
| What is the minimum amount of credit a user can buy? |
US$ 10. Currently MRTalk only offers a single denomination purchase. In the future, we may offer multiple denominations. |
|
| How long does it take to purchase MRTalk Out credit online? |
Once you complete all the steps associated with the online purchase, in most cases you will see your credit posted in 15-20 minutes. Should your order take more than 24 hours, please contact customer service at cs@mediaringtalk.com |
|
| How long is the validity of MRTalk Out credit? |
MRTalk Out credit is valid for 6 months. Every time you recharge or have opted for auto-recharge, the expiration date gets extended for a further period of 6 months (for the entire balance). |
|
| Where can I find the balance of my MRTalk Out credit? |
| Your MRTalk Out credit balance is shown on the top right-hand corner of the MRTalk client. You will be able to see the credit balance regardless of whether you are in “Contacts”, “Phone” or “Call Log” tabs. |
|
|
| Where can I access Call Records? |
Click on the main tab “Call Logs”. It will provide you the “last” 10 (ten) records of:
| |
-
-
- |
Missed calls
Dialed calls
Received calls |
|
|
If you wish to access more entries, you may need to Sign-in at the website (www.mediaringtalk.com ) using your MRTalk ID and Password. Once you successfully sign-in you will see a button “Call History” on the left side of the web page. |
|
| Call History will be stored for duration of 1 year and can be downloaded in .TXT format. |
|
Firewalls & Security
|
| Does MRTalk work behind NAT and Firewall? |
| Yes, MRTalk works seamlessly behind NAT and Firewall. |
|
| Does MRTalk connections through HTTP proxies and SOCKS5? |
| MRTalk supports connection through proxy server with or without authentication. The proxy server can be set via the Settings menu. Select “Tools” menu followed by “Options” sub-menu. Select “Connection” in the window on the left side. |
|
Using the Phonebook
|
| What is the Phonebook? |
Phonebook, a key feature of MRTalk, offers quick and easy access to all your contacts. |
|
| How do I access the Phonebook? |
Phonebook can be accessed through all the three (3) main tabs of MRTalk. Click on the Phonebook button to open your contact database. |
|
|
| How do I enter contacts in the Phonebook? |
There are number of ways you can enter contacts in the Phonebook.
Manually |
Import from Microsoft Outlook |
From Call Records |
| 1 |
In the Phonebook, click “Add” |
| 2 |
OR Select “Contacts” menu followed by “Add Contact” sub-menu |
|
| 1 |
Select “Contacts” menu followed by “Import Contacts” sub-menu |
|
| 1 |
In the “Call Logs” tab, select the contact, “Right mouse-click” and select “Save Number” |
|
|
Note:
This function imports contact data
from MS Outlook in its native format
and without any modifications. It
is very likely that some of your contact
numbers may lack [Country Code].
MRTalk requires the called number
to be in the format of :
[Country Code] + [Area Code]
+ [Phone number]
Please update your contacts
to the above format and you will be
able to call them directly from the
Phonebook!
|
|
|
|
|
| How do I edit or delete contacts from the Phonebook? |
Open the phonebook and you will have the options on the lower left corner. Select the contact you wish to edit or delete and click for the appropriate action. |
|
|
| Can I make a call from the Phonebook? |
Yes, it is very easy to make a call from the Phonebook – you can make both:
Just click on the “Green” telephone icon on the left side of either the MRTalkID or a Phone Number |
|
|
| Can I import or export the Phonebook? |
Yes, you can do so by selecting the “Tools” menu followed by selecting “Phonebook” sub-menu. |
|
|
